Improving the operations capabilities
Even the best organizations need to improve and develop, partly because customer’s expectations are likely to increase and partly because business competitor’s will also be improving. If you are not improving, you can be sure your competitors are.
Operations Improvement: How to make operations perform better, to continually improve;
Quality Management: Achieving consistent conformance to customers’ expectations and facilitating improvement;
Risk Management: What operations can do to stop things from going wrong. Understanding failure (root cause, FMEA), preventing failure (Maintenance), planning to avoid failure in the future, building resilience.